Service Support
As an integrated chemical enterprise encompassing research, development, production and sales, we provide clients with comprehensive, bespoke professional service support throughout the entire supply chain. In the initial phase, our core R&D team delivers technical consultancy, requirement alignment, and bespoke formulation development to precisely match clients’ contextual needs. During the mid-stage, our large-scale production facilities ensure rigorous quality control and delivery schedules, offering flexible order fulfilment and logistics solutions for efficient, direct goods delivery. Post-production, our dedicated after-sales team provides usage guidance, technical troubleshooting, and follow-up support, responding swiftly to client feedback to continuously enhance service experience and safeguard clients’ operational processes throughout.
Empowering you throughout the journey to ensure your success
Establish a 24-hour round-the-clock response mechanism, swiftly address requirements within one hour, pinpoint the core of the issue with precision, and ensure production remains uninterrupted.
With years of specialised expertise in the chemical industry, our technical specialists possess in-depth knowledge of application scenarios and pain points for products such as boron oxide. Backed by extensive practical experience, we deliver reliable solutions.
From product selection to technical upgrades, we provide end-to-end support to ensure effective problem resolution, enabling stable and efficient production operations for our customers.
The technical support we can provide for you
|
Service Offerings |
Explanation |
|---|---|
|
Product Selection Recommendations |
Based on your application field (such as TFT-LCD/OLED, UTG, Micro-LED, MLCC, lithium batteries), we recommend the most suitable boron product grade and purity level. |
|
Process Adaptation Guidance |
Provide recommendations on process parameters such as addition ratios, mixing methods, and sintering temperatures to assist you in rapidly incorporating new materials. |
|
Customised development |
Supports customised production to meet specific requirements for particle size, packaging, and purity specifications, catering to the specialised needs of high-end manufacturing. |
|
Problem Diagnosis and Resolution |
Technical analysis and optimisation solutions are provided to address issues such as caking, poor dispersibility, and performance fluctuations encountered during use. |
|
On-site technical support |
Arrange for technical personnel to conduct on-site consultations (advance booking required). |